Returns.

Our returns policy allows 14 days from receipt. Please email or call before returning your online order to us and we can get this processed for you.

Plant Orders.

We guarantee our plants for 10 days from receipt. It becomes your responsibility to maintain care of your plants after the time of purchase. We only provide the best quality plants and cannot be held responsible for any neglect or mis care. You will be provided with a few tips on how you should care for your plant with your order. 

All plant orders are posted using a next day delivery service. Any orders placed after 3pm on Thursday, may not be shipped until the following Monday. Doing this avoids your plant being cooped up in a box and with the courier all weekend!

Please leave a note at the checkout if you have a preferred date for delivery, we will do our best to fulfil your order for delivery on this date.

Click and Collect.

Click and Collect orders are picked and packed at the soonest possible date and are held indefiantely. If you are ordering live plants these are also picked on the day, and for that reason it is recommended they are picked up within 3 days of placing the order. 

If you will not be picking up your plant order until a later date please let us know so we can do our best to care for your plant while it is still in our hands.

On collection of your order please bring a screen shot or print out with your order number and confirmation email. 

Damaged Goods.

We are happy to replace or refund any items which have been damaged in transit - please email good quality photos to elmshopnorwich@gmail.com up to 5 days after the arrival of your items.

Sale Items.

Please note there are no refunds on sale items.